Privacy policy and data protection

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you use our website and services.

Information we collect

We collect information to provide and improve our service.

• Contact details such as your name, email, phone number, and address.
• Details about your subscription, consultations, and communications with our advisors.
• Technical information from your device, including browser type and usage data.
• Any other information you provide directly through forms or correspondence.

How we use your information

Your information is used strictly for service provision and improvement.

• To deliver and manage your subscription and consultations.
• To communicate with you about your account and updates.
• To improve website functionality and service quality.
• To comply with Australian legal and regulatory obligations.

Legal basis for processing

We handle your data in accordance with Australian law, including the Privacy Act.

Processing is based on your consent, the necessity to perform our services, and compliance with legal requirements.

Information sharing

We limit the sharing of your data with third parties.

• We share data with service providers for website functionality and communication purposes.
• We do not sell your personal information to third parties.
• Data may be disclosed if required by law or to protect our legal interests.

Data security

We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, or loss. Regular reviews and updates ensure ongoing protection. While we strive for the highest security, no online system can be fully secure.

Your rights

You have rights regarding your personal information.

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data where legally permitted.
• Object to or restrict certain types of processing as allowed by law.

Cookies and tracking

We use cookies to enhance user experience and analyse site usage. You can manage your cookie preferences at any time.

Cookie policy Cookie policy

Contact us

For privacy questions or data requests, contact us using the details below.

Policy changes

We may update this privacy policy from time to time. Changes will be posted on this page with the updated date.